You are here: Homepage » Service » Sea-maid FAQs

Sea-maid FAQs

Frequently Asked Questions Find answers to frequently-asked pre-purchase and troubleshooting questions.

Q :Do Sea-maid Products come with a Guarantee?

A: All our products are covered by our 3-year guarantee:

During the first one year, your purchase is covered for faulty parts and the labour necessary to repair or replace them. For the following two years, we’ll cover your purchase for faulty parts only. The exclusions to our comprehensive guarantee are products which have a 3 year guarantee; SLX valves and the acrylic capped Designa and Corniche range of trays are covered by a 12 month guarantee.

 

Q :What’s your policy on compensation?

A: We guarantee all products will be free from defects when they leave our factory. If you find any defective parts or mal-functioning items, just notify us and send back the defective sample with an inspection report to us within 30 days after receiving the goods, then we’ll make the replacement to you.

We will pay for shipping both ways, we can also refund you the money for the defective parts, but we’d prefer to deduct the amount of the defective parts from your next order.

Q : How do I determine what size bath to purchase?

A: Generally, the size of the bathing area in the bathroom will determine whether a 5-foot, 6-foot or corner bath is selected. If space is not an issue then other factors can be considered. Most consumers' compare the features, performance, style, comfort and price of the various baths being evaluated.

Q : What is the difference between a right hand bath and a left hand bath?

A: When looking at a whirlpool bath you must establish the reference point, which is the suction cover. When standing directly in front of the bath the suction cover should be right beneath you. Having located the suction cover:

• On an end-drain bath, the right hand or left hand designation refers to the location of the drain.

• On an end-drain bath, the pump and motor location will be at the opposite end from the drain.

• On a center-drain bath, the right hand or left hand designation refers to the pump and motor location.

• An Authorized Sea Maid Bath agent or Distributor can provide you with additional information for your particular application.

Q : How do I determine the proper household water heater size for a new bath?

A:A general rule of thumb is that the water heater should be two-thirds the size of the water capacity of the bath. For example, a 60-gallon bath would require a 40-gallon water heater. This rough formula does not take into consideration other demands that might be placed on the water heater. We recommend that a plumber be consulted for your particular application.

Q : What type of warranty is included with a Sea Maid bath?

A: Luxury, Comfort Collection baths are covered by limited lifetime warranties that apply to the bath and all factory installed components. A more detailed warranty explanation can be found on the warranties page.

Q : How can I obtain an Owner's Manual for a Sea Maid bath?

A: View our list of current operating/installation instructions. Operating/Installation Instructions can be obtained through one of our sole agent and distributors.

Q : How can I obtain a replacement part for my bath?

A:A replacement part can be obtained through any one of our Distributors.

Q : Why is service access necessary?

A: In the event that servicing the pump/motor should become necessary, the access would facilitate this.

Q : How do I find the model and serial number of my bath?

A: The model and serial number is located in three places:

• On a label located on the back page of your Operating/Installation Instructions. (With the warranty information)

• On a white label located on the bath vessel near the pump/motor.